Coinbase Slammed For Terrible Customer Service After Hackers Drain Their Accounts

NEW YORK – For Tanja Vidovic, it was a moment of panic: She had received a series of alerts about someone changing access to her cryptocurrency account. And she realized, as she stared at her computer screen, that nearly all of her $168,000 in holdings was gone — vanished before her eyes.

She was stunned. Nearly four months have passed, and it has yet to sink in, she said.

Tanja and Jared Vidovic jumped into cryptocurrency investing in 2017 and watched their funds nearly quadruple over four years.

The Vidovics used Coinbase, the country’s largest cryptocurrency exchange, for their plunge into the virtual currency. On exchanges such as Coinbase, users can deposit U.S. dollars and trade them for cryptocurrencies, such as bitcoin and ethereum, which the couple purchased.

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